Rockstar Pro Movers

An Email I sent to Rockstar UN-PRO Movers:

am deeply dissatisfied with my move and the scam artist mover you sent!! I was less than EIGHT TENTHS OF A MILE FROM THE STORAGE FACILITY!! ONLY ONE STOP! $947!! And he tried to charge me $50 for credit card payment! I used this company twice and never, have I paid anywhere near $1000! This was highway robbery!! I had two of your guys move me at the height of the Pandemic—Norm and a tall and strong guy like Norm and myself! We cleared out a storage unit, went back to residence, moved the same about of furniture UP AND DOWN STAIRS, then onto location I am currently!! Same distance from the truck to my apartment with an elevator, and we were through by 3:40 PM! You send me Nick, fairly strong and Mike, an out of shape older guy overweight, speaks NO English, for this move and they moved like SNAILS! I was lifting the boxes they used the dolly for! This was a SCAM!! An UTTER MAR ON THIS BUSINESS! I gave a rave review in the past but not now! I was so SCAMMED by Rockstar NOT Pro Movers! A STUDIO APARTMENT TO A STORAGE FACILITY LITERALLY EIGHT TENTHS OF A MILE AND I WAS CHARGED $1000!!! UNBELIEVABLE! Even the people at public storage said that was wrong and the movers were SLOW!! Then, he tells me that he turns his clock back on at 5:00 PM at 4:12PM. At 5:30PM he tells me , hey we worked past 5:30PM! EFF OFF, SCAMMER‼️

Let’s NOT forget how he just stopped the move and REFUSED to do anything when he knew they’d be paid!! Also, I smelled WEED SEVERAL TIMES! And the language BARRIER was obvious. BECAUSE things they were supposed to take THEY LEFT! And ITEMS they were SUPPOSED TO LEAVE, THEY PACKED! Slamming my boxes around, expensive paintings that they better hope there’s no DAMAGE! I’ll find out today! And they also refused to listen to me on how to maximize the space inside the unit! UNBELIEVABLE! I’m also reporting this move to the BBB. I need an itemized invoice too.

Move size: Studio Service cost: $1057

Rockstar Pro Movers helped me to move the contents of one of our retail stores into storage. They arrived bright and early, worked in a professional and conscientious manner and brought along positive attitudes. We had very large, heavy furniture that had to be disassembled and moved in a unique way and they got it done. I was extremely pleased with the service they provided and the work that they did. I will certainly be using them for future moves, both personally and professionally.

Move size: 3 Bedroom Home Service cost: $5360

The company I contracted with, FLASH VAN LINES, subcontracted my TX to OK move with Rock Star. The RS driver, Ashton, stoled my pickup fee of $1300. Never picked up my HHGS. Guess I should be thankful that I still have my items. An additional comment regarding FLASH. I did my research prior to selecting a moving company. Why I chose FLASH is because they advertise no subcontractors! “Our Drivers Are Our Drivers” is displayed on their website. It was through my BBB complaint that I discovered that ROCKSTAR was subcontracted by FLASH MOVERS. In my opinion both companies (FLASH and ROCKSTAR) should no longer be licensed by the state of FL and the Department of Transportation.

Move size: 1 Bedroom Home Service cost: $1300

By far THE WORST EXPERIENCE EVER!!!

They damaged 90% of our furniture. Damages were estimated to be well over $50K.

Their insurance covers $0.60 PER POUND not the dollar amount. So, in my case they DESTROYED a $20,000, 300lb piano, so I would receive $180 for this damage!!! Not to mention all other furniture.

UNFORTUNATELY, I started to check all their licenses after the move, turns out that their Carrier Status with CPUC (California Public Utilities Commission) is SUSPENDED

Every moving company in CA must have a number with FMCSA, their operating status is: NOT AUTHORIZED

Check the pictures attached

STAY AWAY!!

Move size: 4+ Bedroom Home Service cost: $1155